jibet Privacy Policy – How We Handle Your Personal Data
Last updated: June 2025 · Effective for all users in the Philippines
At jibet, your privacy is taken seriously. This Privacy Policy explains what information we collect when you use our online gaming platform, how that information is used, and the rights you have over your own data. By creating an account or continuing to use jibet, you confirm that you have read and understood this policy. If you have any questions at any time, please reach out to our support team using the contact details at the end of this page.
What Information We Collect
When you register and use jibet, we collect several categories of personal information to provide you with a safe, compliant, and enjoyable gaming experience. The types of data we gather fall into the following groups, and we collect only what is necessary for the purposes described in this policy.
- Account Information: When you sign up, we collect your full name, date of birth, email address, username, and a securely hashed version of your password. This information is required to verify your identity, manage your account, and ensure you meet the minimum age requirement to participate in online gaming under Philippine law.
- Payment & Transaction Data: To process deposits and withdrawals in Philippine Peso (PHP), we collect payment method details such as e-wallet identifiers (GCash, Maya), bank account references, and transaction records. Full financial credentials such as PIN or full card numbers are never stored on our servers.
- Device & Browser Data: We automatically collect technical information including your IP address, browser type and version, operating system, device model, and screen resolution. This helps us optimise platform performance across mobile and desktop environments.
- Usage Data: We record activity logs such as pages visited, games played, session duration, bet history, and feature interactions. This data helps jibet improve its services and detect unusual account activity.
- Cookies & Tracking Technologies: We use cookies, pixel tags, and similar technologies to remember your preferences, maintain your login session, and analyse site traffic. See the Cookies section below for full details.
Why We Use Your Data
jibet processes your personal information only for legitimate, clearly defined purposes. We do not sell your data to third parties, and we do not use it for any purpose that conflicts with the reason it was originally collected. Below is a summary of how your information is put to use on our platform.
- Account Management: Your registration details are used to create and maintain your account, verify your identity through our Know Your Customer (KYC) process, and comply with anti-money laundering (AML) regulations required under Philippine Amusement and Gaming Corporation (PAGCOR) licensing conditions.
- Payment Processing: Transaction data is used solely to execute deposits, withdrawals, and refunds in Philippine Peso. We retain payment records for the legally required period to satisfy financial audit and regulatory reporting obligations.
- Platform Improvement: Usage and device data allow our engineering team to identify performance bottlenecks, fix bugs, and roll out new features — particularly for mobile users who access jibet via our Android and iOS apps.
- Security & Fraud Prevention: IP addresses, login timestamps, and device fingerprints are analysed to detect suspicious login attempts, account takeovers, and fraudulent transactions. Anomalies trigger automatic alerts reviewed by our security team.
- Customer Support: When you contact us, we use your account and communication history to resolve issues quickly and accurately. Support interactions may be recorded for quality assurance and staff training purposes.
- Promotional Communications: With your explicit consent, we may send you emails or push notifications about bonuses, new games, or platform updates. You can opt out at any time through your account notification settings.
Cookies & Tracking
jibet uses cookies and similar tracking technologies to make your experience smoother and more personalised. A cookie is a small text file placed on your device when you visit our website or launch our app. Cookies do not contain executable code and cannot access other files on your device.
We use the following categories of cookies:
- Strictly Necessary Cookies: These are essential for core platform functions such as keeping you logged in, maintaining your session state, and securing form submissions. You cannot opt out of these without significantly impairing your ability to use jibet.
- Analytics Cookies: We use first-party analytics to understand how players navigate the platform — which games are most popular, where users drop off during registration, and how pages load on different devices. This data is aggregated and anonymised before analysis.
- Preference Cookies: These remember your settings such as language preference, display options, and notification choices so you do not need to reconfigure them on every visit.
- Marketing Cookies: With your consent, we may place cookies that help us measure the effectiveness of our promotional campaigns within the Philippines market. These do not share your data with external advertising networks.
You can manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not prevent you from accessing jibet, but some personalisation features may not function as intended.
Data Storage & Security
The security of your personal information is a top priority at jibet. We implement industry-standard technical and organisational safeguards to protect your data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is protected by TLS 1.2 or higher encryption.
Your account password is stored using one-way cryptographic hashing — we never store it in plain text and our staff cannot retrieve it. Sensitive payment information is handled through PCI-DSS-compliant payment processors, meaning raw financial credentials never touch our core servers.
Access to personal data within jibet is restricted on a need-to-know basis. Only authorised personnel — such as compliance officers and customer support staff handling active disputes — can access identifiable user records, and all such access is logged and audited. We conduct regular internal security reviews and vulnerability assessments to keep our infrastructure up to date.
In the unlikely event of a data breach that affects your rights or freedoms, jibet will notify affected users and the relevant Philippine data protection authorities within the timeframe required by the Data Privacy Act of 2012 (Republic Act 10173).
Sharing Data with Third Parties
jibet does not sell, rent, or trade your personal information to external marketing companies or data brokers. We share data only in the limited circumstances outlined below, and only with parties who are contractually required to handle it with the same level of care we apply internally.
- Payment Processors: To complete PHP deposits and withdrawals, we share the minimum necessary transaction details with licensed payment providers operating in the Philippines, such as local e-wallet and banking partners. These providers are bound by their own regulatory data protection obligations.
- Game Software Providers: Certain game studios that power our live casino and slot titles may receive anonymised session data to monitor game performance and detect technical faults. No identifiable personal information is shared for this purpose.
- Regulatory & Legal Authorities: We are legally required to share user data with PAGCOR, the National Privacy Commission, law enforcement agencies, or courts when compelled by a valid legal order or required for AML compliance reporting.
- Service Providers: We work with trusted vendors for infrastructure hosting, email delivery, and customer support tooling. All such providers sign data processing agreements and are prohibited from using your data for their own purposes.
If a corporate restructuring, merger, or acquisition occurs involving jibet, your data may be transferred to the acquiring entity. You will be notified in advance, and your privacy rights under this policy will continue to be honoured.
Your Rights Over Your Data
Under the Philippine Data Privacy Act of 2012 and applicable regulations, registered jibet users have the following rights with respect to their personal information. To exercise any of these rights, contact our Data Protection Officer at the email address provided at the bottom of this page.
Right to Access
You may request a copy of the personal data jibet holds about you at any time. We will respond within 15 business days and provide the information in a clear, readable format.
Right to Correction
If any of your personal details are inaccurate or outdated, you have the right to request a correction. Minor details like contact numbers can be updated directly in your account settings.
Right to Deletion
You may request that we delete your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under Philippine financial regulations.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your personal situation warrants it.
Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Right to Restrict Processing
In certain circumstances — such as when you contest the accuracy of your data — you may request that we restrict processing while the matter is under review, without requiring full deletion.
Protection of Minors
jibet strictly prohibits individuals under the age of 21 from registering or participating in any gaming activity on our platform, in full compliance with Philippine law and PAGCOR licensing requirements. We do not knowingly collect personal information from minors, and we take active steps to prevent underage access.
During the registration process, all users are required to declare their date of birth and agree that they are of legal gambling age. Our KYC verification process includes document checks to confirm age and identity before any real-money gameplay is permitted. Accounts found to belong to minors will be immediately suspended, all funds held will be returned in accordance with legal requirements, and the data will be securely deleted.
If you are a parent or guardian and believe a minor has created an account on jibet without your knowledge, please contact our support team immediately. We will investigate the matter promptly and take appropriate action. We also support the use of third-party parental control tools that can restrict access to online gaming platforms.
Policy Updates
jibet may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will notify you through a prominent notice on our website, via email to your registered address, or through an in-app notification — whichever is most appropriate given the nature of the change.
The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of jibet after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request deletion of your data.
Archived versions of previous privacy policies are available upon request by contacting our Data Protection Officer. We retain these records to demonstrate our compliance history and to assist users who wish to understand how our practices have evolved.
How to Reach Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data held by jibet, please contact our dedicated Data Protection Officer. We are committed to responding to all privacy-related enquiries within 15 business days of receipt.
- Data Protection Officer Email: [email protected]
- Support Email: [email protected]
- Operating Jurisdiction: Philippines
- Regulatory Authority: Philippine Amusement and Gaming Corporation (PAGCOR)
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated and your concern has not been adequately addressed by our team. Visit the NPC's official website for guidance on how to file a formal complaint.
For general platform questions, visit our FAQ page or log in to your account to access live chat support.
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Join thousands of players across the Philippines who trust jibet for a secure, fair, and entertaining online gaming experience. Your data is protected every step of the way.